idamanPrivacy Policy

This page describes what we collect when you use idaman and how we keep that data protected. We at idaman operate an online entertainment platform offering live-dealer tables, sportsbook markets, slot games, and esports coverage in supported jurisdictions. Our privacy commitments reflect the sensitivity of account information, payment details, and betting history. We are transparent about the data we gather, how we use it, and the safeguards we apply.

Our privacy approach centres on three principles: lawfulness, necessity, and user control. We collect only what is required to operate your account, verify your identity (KYC), process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and prevent fraud. We do not sell your personal data to advertisers. We do not share betting history with third parties unless required by law. You retain rights over your information, including the right to request correction, deletion, or export of your data.

Below we detail what personal data we collect, how long we retain it, and how you can exercise your privacy rights on idaman.

What We Collect on idaman

When you open an idaman account, we ask for your name, email address, date of birth, phone number, and residential address. We also require a government-issued identity document (KTP, passport, or international driver's license) and proof of address (utility bill, bank statement, or lease agreement). These details are mandatory for account verification and compliance with anti-money-laundering regulations in jurisdictions where idaman operates, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

We collect payment information during deposits and withdrawals. When you fund your idaman account via DANA, e-wallet, mobile banking, or bank transfer, we record the payment method, amount, and timestamp. We do not store your card numbers or wallet passwords—payment processing is handled by encrypted, PCI-compliant third-party processors. We log your betting activity (which games you play, stakes, outcomes, timestamps) in your betting history. This record is maintained indefinitely so you can verify any wager at any time.

We collect technical data: your IP address, device type, operating system, browser type, and session duration. We use cookies and similar tracking technologies to maintain your login session, remember your preferences (such as language and table limits), and analyse user behaviour to improve idaman's performance. Cookies are stored on your device; you can disable them in your browser settings, though this may limit idaman's functionality.

We collect communications you send us via support chat, email, or in-app messaging. If you report a technical issue, dispute a transaction, or request account changes, we log and retain these communications to investigate and respond. We may also collect voluntary feedback, survey responses, and gaming preference notes to enhance idaman's service.

How We Use and Protect Your Data on idaman

Our idaman servers are located in datacentres with advanced physical and network security. All data in transit is encrypted using SSL/TLS protocols. Data at rest is encrypted using AES-256 encryption. We employ firewalls, intrusion detection systems, and regular security audits. We limit employee access to personal data on a need-to-know basis and require background checks for staff handling sensitive information.

We retain your personal data for the duration of your idaman account and for seven years after account closure to satisfy legal and regulatory requirements. Betting history is retained indefinitely. Payment records are kept for ten years to support fraud investigation and regulatory audit. You may request deletion of non-essential data at any time by contacting our support team, though we may retain data required by law.

We share your data only with essential third parties: payment processors (for DANA, e-wallet, mobile banking, and bank transfers), identity verification providers (for KYC), and fraud detection services. We do not sell data to advertisers or brokers. If required by law enforcement or court order, we may disclose data to government authorities. We provide notice of such disclosure where legally permitted.

Your Rights and Choices on idaman

You have the right to access your personal data stored on idaman. Request a copy by contacting our support team; we will provide an export within ten business days. You have the right to request correction of inaccurate data—if your name, address, or identity document details are incorrect, notify us immediately so we can update your account. You have the right to request deletion of data no longer necessary to operate your account, subject to legal retention obligations. You have the right to data portability: we can export your account data in a machine-readable format.

You can manage your idaman communication preferences in your account settings. You may opt out of non-essential emails (game updates, promotions) while retaining critical account notifications (login alerts, withdrawal confirmations, KYC reminders). You can manage cookies in your browser; disabling them may reduce idaman's functionality. If you wish to close your account permanently, we will delete non-essential data and anonymise your betting history after the legal retention period.

If you believe we have mishandled your data, you may lodge a complaint with our support team. We will investigate and respond within fifteen business days. You also have the right to lodge a complaint with your jurisdiction's data protection authority if you are located in a region with such oversight.

Third Parties and International Transfers

Our idaman servers may be located outside your jurisdiction. By using idaman, you consent to your data being transferred to and processed in these locations. We apply the same security standards globally. Payment processors for local payment, online payment, e-wallet, mobile banking, local payment, and online payment may process your data in their own jurisdictions; their privacy policies govern their use. We link to their policies on our site for your reference. We do not control how third-party processors use data, but we mandate contractual commitments that they protect it to our standards.

Cookies and Tracking

We use session cookies to maintain your login and authentication on idaman. We use preference cookies to remember your language, table limit settings, and game filters. We use analytics cookies to track page performance, user flow, and technical errors—this helps us improve idaman's speed and usability. We do not use advertising cookies to track you across other websites. You can manage all cookies via your browser settings or request a list of active cookies from our support team.

Our idaman privacy policy may be updated from time to time to reflect legal changes, service updates, or security improvements. We will notify you of material changes by email and will request your explicit consent if the change affects how we use existing data. This policy was last updated on the date shown in the footer of idaman.net.

For privacy inquiries, contact our support team via the idaman app or email the address listed in the footer. We maintain a privacy contact available in English and Bahasa Indonesia. If you have concerns about how idaman handles your data, we encourage you to reach out—transparency and user trust are foundational to our platform.